FAQ

1. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Orders typically take 7–20 business days to arrive. International shipping may take longer. You will receive a tracking number once your order has been shipped.

2. Can I track my order?

Yes! Once your order is shipped, we will provide a tracking number so you can monitor its progress until it arrives at your doorstep.

3. What is your refund and return policy?

Refunds are available for damaged, defective, or incorrect items. Please contact us within 7 days of receiving your order. Approved refunds are processed within 3–7 business days. For full details, see our [Refund Policy].

4. Do you ship internationally?

Yes! We ship to most countries worldwide. Delivery times and shipping fees vary depending on your location.

5. How do I care for my products?

Product care instructions vary depending on the item. Please refer to the care label or product description for specific guidance.

6. Is my personal information safe?

Yes. We use secure payment processing and protect your personal information in accordance with our [Privacy Policy].

7. Can I cancel or change my order?

Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible if you need to make changes.

8. What payment methods do you accept?

All major credit cards, PayPal, and express checkout options.

9. How do I contact support?

You can email us anytime at supportnow@sealedvybgifts.store. Our support team will respond within 24-48 hours.